Terms of Service

These Terms of Service (the “Terms”) set forth the terms and conditions for use of the AI avatar-integrated SaaS service provided by the Company (the “Service”). Registered users (the “Users”) shall use the Service only after agreeing to the Terms.

1. The “Service” refers to an interactive and management platform that uses AI models (LLMs) and VRM models operated by the Company.
2. A “User” means an individual or entity who has registered to use the Service.
3. A “Corporate User” means a company, organization, or other legal entity, and it is assumed that the person in charge of the contract is an adult.
4. An “Individual User” means an individual who is at least 18 years old.

1. Individual Users under the age of 18 may not use the Service.
2. Corporate Users represent and warrant that the person in charge of the contract is an adult.
3. If registration based on false declarations is discovered, the Company may immediately suspend the account.

1. Users shall apply for registration in accordance with the method prescribed by the Company.
2. At the time of registration, Users must agree to the following documents.

• ・These Terms of Service
• ・Privacy Policy

1. By checking the consent checkbox, Users are deemed to have provided legal consent to both documents.

1. Fees, billing cycles, and payment methods for paid plans are processed through Stripe’s payment system.
2. Users shall make payments in accordance with Stripe’s terms.
3. If payment delays or payment failures occur, the Company may temporarily suspend use of the Service or terminate the contract.
4. Fees may be automatically calculated as consumption tax or VAT depending on the country/region, and collected through Stripe Tax.
5. The final details of fees, billing interval, applicable taxes, billing currency, etc. shall be as shown on the checkout screen, billing screen, receipt, or other display presented by the Company at the time of purchase.
6. The Company may display converted amounts on the pricing page or elsewhere for reference; however, such converted amounts are provided for convenience only and may not match the actual charged amount due to exchange rates, rounding, tax calculations, and other factors.
7. If the Company offers a free trial, unless the Company specifies otherwise, the initial charge will be made when the free trial ends.
8. Unless otherwise specified by the Company, if you cancel a paid plan during the free trial (including scheduling cancellation), no fees will be charged for such paid plan.
9. Plan changes may be made only through the procedures provided by the Company and only to the extent permitted by the Company.
10. Unless the Company explicitly states otherwise, Users may not downgrade to a lower-tier plan.
11. If the Company offers an upgrade to a higher-tier plan, unless the Company explicitly states otherwise, such upgrade shall be subject to the following conditions.
12. The upgrade generally takes effect immediately.
13. The fee for the new plan will be charged at the time of the change.
14. No prorated calculation, refund, or credit will be provided for the unused portion of the prior plan.
15. The billing cycle may be reset with the change date as the new start date (unless the Company explicitly states otherwise, resuming or undoing a scheduled cancellation alone does not change the billing cycle).
16. Payments, billing cycle handling, and processing related to termination/cancellation of the existing subscription associated with plan changes shall follow the method prescribed by the Company and Stripe’s specifications.

Users shall not engage in any of the following acts.

1. Registering false information
2. Use by persons under the age of 18
3. Using another person’s account
4. Unauthorized access, intrusion into systems, or obstructive acts
5. Using LLMs to make antisocial, sexual, or violent statements
6. Providing VRM models or generated content to third parties without permission
7. Analyzing source code or reverse engineering of the Service
8. Acts that violate laws or public order and morals

1. AI responses generated within the Service and the behavior of VRM models are automatically generated, and their accuracy and completeness are not guaranteed.
2. The Company shall not be liable for any damages arising from AI output results.
3. Conversation content with AI may be temporarily stored and analyzed only for the purposes of improving service quality, detecting inappropriate statements, and security auditing.

1. The handling of personal information in the Service shall be governed by the Company’s Privacy Policy.
2. Users agree that data processing using Supabase and Vercel may include cross-border data transfers.
3. After a user withdraws, data will be securely deleted or anonymized after a certain period of time.

1. The Company may suspend provision of the Service without prior notice if any of the following applies.

• ・System maintenance, failures, disasters, or communication troubles
• ・Orders based on laws or by public authorities
• ・Suspected misuse or suspected violation of age restrictions

1. The Company shall not be liable for any damages arising from such suspension.

1. Users may withdraw from the Service through the procedures prescribed by the Company.
2. The Company may terminate the contract in the following cases.

• ・Violation of the Terms
• ・Misuse or fraudulent use of a credit card
• ・False registration or violation of age restrictions

1. Unless otherwise specified by the Company, even if a User completes cancellation procedures for a paid plan, the cancellation shall take effect on the next renewal date, and the User may continue to use the Service until such date.
2. Due to the nature of the Service, unless otherwise specified by the Company, fees already paid shall not be refunded.
3. Unless otherwise specified by the Company, resuming a paid plan or undoing a scheduled cancellation does not change the next renewal date (billing cycle).

1. The Service is provided “as is,” and the Company does not guarantee perfect operation or accuracy.
2. The Company shall not be liable for any decisions or actions based on AI output content or generated data.
3. The Company shall not be liable for damages arising from service suspension, data loss, or third-party troubles, except in cases of willful misconduct or gross negligence by the Company.

1. Copyrights in programs, UI, logos, images, and model data within the Service belong to the Company or legitimate rights holders.
2. Users shall not reproduce, reprint, or redistribute such materials without explicit permission.
3. Copyrights in VRM models created and uploaded by Users belong to Users; however, Users grant the Company a royalty-free license to use such VRM models for operating the Service.

These Terms shall be governed by the laws of Japan, and the Osaka District Court shall have exclusive jurisdiction as the court of first instance over any disputes arising in connection with the Service.

• ・Company name: Sun-O-Ring Co., Ltd.
• ・Address: 2-1-1 Edobori, Nishi-ku, Osaka-shi, Osaka 550-0002, Japan
• ・Email: info@realplug.app
• ・Department or responsible person: Ichiro Takenaka (Representative Director)

• ・Privacy Policy